Jumbangla Desk: The customers could not do transactions in these banks that have limited internet banking through app and online, but they did not get any solution even after contacting the customer care. When withdrawing money from First Security Islami Bank-FSIB, they have been told that whoever has an account in that branch should withdraw money. Many customers of Shariah-based banks have given information of facing various difficulties and sufferings while withdrawing money.

cash

Basically, because these banks do not have cash, the customers have to suffer this, which the officials of the banks have also admitted. General deposits, term deposits, salary money, savings - customers could not withdraw money on demand from any type of account or transfer money online to other banks and mobile banking. During the last week, the customers are suffering from disappointment and lack of confidence in the activities of the banks, who are also worried about the safety of their deposited money.

One such victim is Saidur Rahman, a private employee. Last week, he went to the FSIB branch at Dilkusha in Motijheel, Dhaka to withdraw Tk 1 lakh by check from his own account. He was told from the cash counter that he cannot pay more than 20 thousand rupees.

In response to Saidur's question, why can't they pay, the bank officials told him that there is a shortage of cash. They are not getting money from Bangladesh Bank either. So they are trying to give everyone a little bit of the amount of money that the branch has. Disappointed Saidur returned with Tk 20,000.

When he spoke to him, he said, 'I can't withdraw my money, there is something more disappointing than that! This condition of the bank, or any problem, was not informed in advance. The whole situation seems strange.

On the condition of anonymity, the private employee said, 'I give a check of a little more than 20,000 rupees at the cash counter. They hold the check and say no, without looking at me. You cannot be paid from here.

'Why, what happened? When I asked, the bank official said, "You have to withdraw money from where your account is opened, we cannot pay."

Then what happened - when asked, the customer said, 'I asked them, if my account is in Dinajpur, then I have to go there? The answer came - we have nothing to do, you have to make some arrangements.

When asked if he had ever faced such an experience while withdrawing money from the bank, the customer said, 'I don't remember.'

Social Islami Bank, Union Bank, Global Islami Bank and Bangladesh Commercial Bank also have liquidity crisis. Customers are returning with black faces as they do not get the money they need.

The interim government has talked about reforming the banking sector after the change of power. The 'weak' banks have been talked about for a long time due to widespread irregularities in their ownership, rampant corruption and looting, and the ability to carry out normal operations has come to a grinding halt.

After the fall of the Sheikh Hasina government, the governor of their choice was removed and economist Ahsan H Mansoor was installed there. He announced reforms in the banking sector, but also asked for time.

Bangladesh Bank has kept the country's banking sector running for the past few weeks by setting the maximum withdrawal limit for customers per day so that the customers do not empty the banks due to lack of confidence or fear in the arising situation and also for some other 'strategic' reasons.

There is information that the customers of Social Islami Bank were able to withdraw cash up to 50 thousand rupees last Thursday. Some of the customers from the bank's Dilkusha principal branch received money as per their requirement, though it was below Tk 4 lakh. Last Thursday afternoon, two army officers brought a check of one lakh rupees and the money was given to them.

Dilkushar principal branch manager of the bank. Motalleb was asked why customers are suffering? In response, he said, 'There is a liquidity crisis. So we are not able to pay according to the customer's demand. This problem will be fixed next week.'

The same is the case with Union, Global Islami Bank and Bangladesh Commercial Bank. They are not able to pay cash more than 20 to 30 thousand rupees.

Some banks have no place to keep money in their vaults

Shafiqul Alam, Vice President and Operations Manager of First Security Islami Bank, was asked why more than 20,000 rupees cannot be withdrawn. He said, 'The bank has a liquidity crisis. It will be fixed next week.'